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Getting Help & Support
Last Updated: February 24, 2026While PrjNx is designed to be intuitive, questions or issues may occasionally arise. When that happens, knowing where to get help ensures problems are resolved quickly and work continues without disruption. This guide explains the recommended steps for getting support. Step 1: Check the Documentation First The PrjNx documentation covers: Most questions can be resolved quickly by referring to...
Frequently Asked Questions
Last Updated: February 24, 2026This page answers common questions about using PrjNx. These are based on real-world onboarding, daily usage, and workspace management scenarios. If your question isn’t covered here, refer to the related documentation pages or contact your workspace admin. General Questions What is PrjNx used for? PrjNx is a project management platform designed to help teams plan, track, and deliver work with clarity. It allows...
Tasks or Projects Not Visible
Last Updated: February 24, 2026If you’re logged into PrjNx but cannot see expected projects or tasks, the issue is almost always related to access scope or workspace context, not missing data. This guide explains how to identify and resolve visibility issues quickly. First, Confirm You Are in the Correct Workspace If your organization uses multiple workspaces, you may be logged into the wrong one. What to check: Projects...
Invitation & Access Problems
Last Updated: February 24, 2026Invitation and access issues usually occur when users are added to a workspace or project but cannot see expected content. These situations are typically caused by access scope, role configuration, or invitation acceptance status. This guide explains how to identify and resolve these issues quickly. Issue: Invitation Not Received If a user reports they did not receive an invitation: What...
Common Login Issues
Last Updated: February 6, 2026Login issues are usually simple to resolve, but they can feel blocking when you just want to get work done. This guide covers the most common login problems in PrjNx and how to address them quickly. The goal is to help users regain access without unnecessary back-and-forth. Before You Start Troubleshooting Before diving into specific issues, check the basics: ...
Secure Project Management Best Practices
Last Updated: February 6, 2026Secure project management is not about adding restrictions—it’s about creating clear, predictable, and trustworthy ways of working. PrjNx is designed to support secure practices naturally, without slowing teams down. This guide summarizes practical best practices Project Managers can apply to keep projects secure while maintaining delivery momentum. Security Starts with Structure Well-structured projects are easier to secure. Best practices include: When structure is...
Data Ownership & Privacy
Last Updated: February 6, 2026Data ownership and privacy in PrjNx are built around a simple principle: your data remains yours, and it is handled responsibly. For Project Managers and organizations, understanding how project data is owned, accessed, and protected is essential for trust and long-term adoption. Who Owns the Data in PrjNx? All data created within a PrjNx workspace—including: …is owned by the workspace owner or organization. PrjNx acts...
Audit Logs & Activity Tracking
Last Updated: February 6, 2026Audit logs and activity tracking in PrjNx provide a clear record of who did what, and when. This visibility supports accountability, troubleshooting, and governance—without interfering with everyday work. For Project Managers and administrators, audit logs act as a safety net, not a surveillance tool. Why Audit Logs Matter Without audit logs: Audit logs ensure that actions across the workspace...
Account Security Overview
Last Updated: February 6, 2026Account security in PrjNx is designed to protect project data while keeping everyday work frictionless. Security features focus on access control, visibility, and responsible usage, rather than adding unnecessary complexity. For Project Managers and administrators, security is about preventing mistakes and maintaining trust, not slowing teams down. Why Account Security Matters Project data often includes: Without proper security practices: PM Insight: Good...
Managing Users & Access
Last Updated: February 6, 2026Managing users and access in PrjNx ensures that the right people have the right visibility—without creating confusion or security risks. As teams grow, centralized user management becomes critical for maintaining clarity and governance. From a Project Manager’s perspective, user access should be intentional, minimal, and reviewed regularly. What User & Access Management Covers User and access management in PrjNx allows you to: ...