If you’re logged into PrjNx but cannot see expected projects or tasks, the issue is almost always related to access scope or workspace context, not missing data.
This guide explains how to identify and resolve visibility issues quickly.
First, Confirm You Are in the Correct Workspace
If your organization uses multiple workspaces, you may be logged into the wrong one.
What to check:
- Verify the workspace name
- Switch to the correct workspace if multiple options are available
Projects and tasks are always tied to a specific workspace.
Confirm You Have Been Added to the Project
Workspace access does not automatically grant access to every project.
You may:
- Be part of the workspace
- But not yet added to the specific project
Recommended action:
Ask a Project Manager or admin to confirm your project membership.
Check Your Assigned Role
Your role determines what you can see and do.
If your role has limited permissions, you may:
- See only assigned tasks
- Not see the full project structure
Recommended action:
Request a role review if broader visibility is required.
Confirm You Are Logged in with the Correct Account
If you use Google or Office 365 sign-in, you may have multiple accounts.
What to check:
- Ensure you are using the same account that was invited
- Log out and log back in if unsure
Using a different account will not show the expected projects.
Check if the Project Was Recently Created
If a project was created recently:
- You may not have been added yet
- Access may still be pending
Recommended action:
Ask the project owner to confirm your access.
When Projects or Tasks Were Removed
If projects or tasks were removed intentionally:
- They may no longer be visible
- This is expected behavior
Check with your Project Manager for clarification.
Steps to Resolve Most Visibility Issues
Try these steps in order:
- Confirm correct workspace
- Confirm correct login account
- Confirm project access
- Ask admin to review your role
These steps resolve most cases.
When to Contact Support
Contact support if:
- Projects disappear unexpectedly
- Access changes do not apply correctly
- Visibility issues persist after access confirmation
Provide:
- Workspace name
- Your email address
- Description of the missing project or task
PM Best Practices to Avoid Visibility Issues
- Add users to projects intentionally
- Communicate workspace and project structure clearly
- Review access after inviting users