Login issues are usually simple to resolve, but they can feel blocking when you just want to get work done. This guide covers the most common login problems in PrjNx and how to address them quickly.
The goal is to help users regain access without unnecessary back-and-forth.
Before You Start Troubleshooting
Before diving into specific issues, check the basics:
- You are using the correct sign-in method (Google, Office 365, or email/password)
- Your internet connection is stable
- You are accessing the correct PrjNx environment
Many login issues are resolved at this stage.
Issue: Unable to Log In with Google or Office 365
If you signed up using Google or Office 365, you must continue using the same method.
What to check:
- You are selecting the same Google or Microsoft account
- You are not attempting to log in using email/password instead
Recommended action:
Use the original sign-in provider you selected during registration.
Issue: Incorrect Email or Password
If you use email and password to log in:
What to check:
- Email address is typed correctly
- Password is entered exactly as set (case-sensitive)
If you’re unsure, use the password reset option to regain access.
Issue: Account Exists but Login Fails
This can happen if:
- You attempt a different sign-in method than the one used during signup
- The account was removed from the workspace
- Access was changed by an admin
Recommended action:
Confirm with your workspace admin how your account was created and whether access is still active.
Issue: Logged In but No Projects Are Visible
If you can log in but don’t see any projects:
- You may not have been added to a project yet
- Your role may limit visibility
Recommended action:
Ask a Project Manager or admin to confirm your project access.
Issue: Session or Browser-Related Problems
If login issues persist:
- Refresh the page
- Try logging in using a private/incognito window
- Clear browser cache and cookies
- Try a different browser
These steps resolve most session-related issues.
When to Contact Support
If none of the above steps resolve the issue, contact support with:
- Your registered email address
- The sign-in method you’re using
- A brief description of the issue
Providing clear details helps resolve issues faster.
PM Best Practices to Reduce Login Issues
- Clearly communicate which sign-in method the team should use
- Avoid creating duplicate accounts
- Review user access periodically